Woodler Helpdesk

Welcome! You can raise a Woodler Help Desk request from the options provided.

Contact us about

5. SQL Monitoring & Tuning (SMT)

What can we help you with?

Feature Request

Required fields are marked with an asterisk

{"xsrfToken":"b97179dd536396e88aed83ecba237bc5de43f5d7_lout","branding":{"id":"2","key":"whd","name":"Woodler Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c7771c","headerLinkHoverBGColor":"#c7771c","headerBadgeColor":"#c7771c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/344dae24-d4ea-4628-ac72-5f5e618fddf2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzBhZDM1MC01MmQ5LTQxMTUtYjY2ZS1lMzA1ZTczYzJmZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM0NGRhZTI0LWQ0ZWEtNDYyOC1hYzcyLTVmNWU2MThmZGRmMiI6WyJyZWFkIl19LCJleHAiOjE3NTA3NzMxNTAsIm5iZiI6MTc1MDc3MjU1MH0.leiI284ZY7Lg9-ta_dIzXl3sZUbMVtHrgFlmyEKOkNs&client=4c0ad350-52d9-4115-b66e-e305e73c2ffc&mode=fit","logoId":"344dae24-d4ea-4628-ac72-5f5e618fddf2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Woodler helpdesk!","sharedPortalName":"Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Woodler helpdesk!","sharedPortalName":"Helpdesk","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f48100","helpCenterTitleColor":"#130909","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eaa131ba-7232-4aee-b889-0d93caff42ca/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzBhZDM1MC01MmQ5LTQxMTUtYjY2ZS1lMzA1ZTczYzJmZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhYTEzMWJhLTcyMzItNGFlZS1iODg5LTBkOTNjYWZmNDJjYSI6WyJyZWFkIl19LCJleHAiOjE3NTA3NzMxNTAsIm5iZiI6MTc1MDc3MjU1MH0.uEuDuFxjsCSYWpoQfbouV09w4uQ_veOiLpa6X781BTU&client=4c0ad350-52d9-4115-b66e-e305e73c2ffc&height=300&mode=fit","bannerMediaApiFileId":"eaa131ba-7232-4aee-b889-0d93caff42ca","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"whd","projectId":10003,"serviceDeskId":2,"name":"Woodler Helpdesk","description":"Welcome! You can raise a Woodler Help Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"24","name":"Add database to High Availability solution.","descriptionHtml":"","callToAction":"Add database to High Availability solution.","introHtml":"Need a HA for your database?","icon":10721,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[8],"key":""},{"id":"69","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"If you find any bug, you can report it here. We will add it into our development pipeline and update you via this ticket.","icon":11242,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11242","groups":[22],"key":""},{"id":"59","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"Change request on existing environment","icon":10725,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[6],"key":""},{"id":"68","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"If some feature is missing in SMT, you may request it here.","icon":11232,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[22],"key":""},{"id":"17","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems based on SQL Server databases? We'll help you out.","icon":10720,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[10],"key":""},{"id":"16","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10727,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[6],"key":""},{"id":"67","name":"License Change","descriptionHtml":"","callToAction":"License Change","introHtml":"Request a license change for your SMT. You can choose from Tuning and Partner license.Request needs to be submitted at least 14 calendar days before next payment interval (usually month).","icon":11217,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11217","groups":[22],"key":""},{"id":"66","name":"Problem request","descriptionHtml":"","callToAction":"Problem request","introHtml":"Report a problem with a database or server.","icon":11242,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11242","groups":[6],"key":""},{"id":"71","name":"Question regarding SMT tool","descriptionHtml":"","callToAction":"Question regarding SMT tool","introHtml":"Questions and service requests regarding our SMT tool.","icon":11300,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[22],"key":""},{"id":"61","name":"Remove user access","descriptionHtml":"","callToAction":"Remove user access","introHtml":"How about cleanup after colleague left the company?","icon":10704,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[10],"key":""},{"id":"70","name":"Report a billing issue","descriptionHtml":"","callToAction":"Report a billing issue","introHtml":"Request access for your SMT instance if needed.","icon":11228,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11228","groups":[22],"key":""},{"id":"15","name":"Report a database performance problem","descriptionHtml":"","callToAction":"Report a database performance problem","introHtml":"Is database/application slow? This is performance tuning request.","icon":10738,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[8,7,6],"key":""},{"id":"60","name":"Request a database design change","descriptionHtml":"","callToAction":"Request a database design change","introHtml":"If you require some changes on database design, new indexes, table partitioning, change of views and procedures, this is right request.","icon":10736,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10736","groups":[8],"key":""},{"id":"21","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a database or SQL Server.","icon":10731,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10731","groups":[10,6],"key":""},{"id":"27","name":"Request a new database","descriptionHtml":"","callToAction":"Request a new database","introHtml":"If you require new database on your SQL Server, here a request for it.","icon":10716,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[8],"key":""},{"id":"20","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer certain database or SQL Server instance.","icon":10725,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[10],"key":""},{"id":"25","name":"Request new SQL Instance or other feature","descriptionHtml":"","callToAction":"Request new SQL Instance or other feature","introHtml":"If you need a new installation, raise a request here.","icon":10737,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[7],"key":""},{"id":"58","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Requests for non-standard technical issues in the environment.","icon":10730,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[6],"key":""},{"id":"28","name":"Upgrade or change a managed SQL Server settings","descriptionHtml":"","callToAction":"Upgrade or change a managed SQL Server settings","introHtml":"For example, upgrade SQL to new SP or CU. Reconfigure some Instance settings","icon":10723,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[7],"key":""}],"reqGroups":[{"id":6,"name":"1. Common Requests"},{"id":10,"name":"2. Logins and Accounts"},{"id":7,"name":"3. SQL Server "},{"id":8,"name":"4. Databases / tuning"},{"id":22,"name":"5. SQL Monitoring & Tuning (SMT)"}],"orderMapping":{"6":[66,59,58,16,15,21],"22":[71,67,68,69,70],"10":[61,17,20,21],"8":[60,24,15,27],"9":[16,25],"7":[15,25,28]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzBhZDM1MC01MmQ5LTQxMTUtYjY2ZS1lMzA1ZTczYzJmZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3NzM3NTAsIm5iZiI6MTc1MDc3MjU1MH0.5hc4YithYBU5DeMF9r6dVQ_BgxvfL9YNgfXVjDPumOw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"4c0ad350-52d9-4115-b66e-e305e73c2ffc","tokenDurationInMins":20}},"reqCreate":{"id":68,"projectId":10003,"issueType":{"id":"10003","name":"Service Request"},"form":{"name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","intro":"If some feature is missing in SMT, you may request it here.","instructions":"","icon":11232,"iconUrl":"https://woodler.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Describe your Company name and request for SMT feature.","descriptionHtml":"Describe your Company name and request for SMT feature.","required":true,"displayed":true,"presetValues":["SMT Feature Request"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please tell us what, why and when you need this.","descriptionHtml":"Please tell us what, why and when you need this.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":["3"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/68","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/68","calendarParams":{"firstDay":0,"date":"2025-06-24T15:42:30+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzBhZDM1MC01MmQ5LTQxMTUtYjY2ZS1lMzA1ZTczYzJmZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3NzM3NTAsIm5iZiI6MTc1MDc3MjU1MH0.5hc4YithYBU5DeMF9r6dVQ_BgxvfL9YNgfXVjDPumOw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"4c0ad350-52d9-4115-b66e-e305e73c2ffc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=woodler","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b97179dd536396e88aed83ecba237bc5de43f5d7_lout","baseUrl":"https://woodler.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://woodler.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4c0ad350-52d9-4115-b66e-e305e73c2ffc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b0e924043750473fb04b6186b428fb0b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}